Terms and Condition

Prices
Due to the nature of the products sold, please note that the prices on UmiHiko fluctuates every other day. Prices may vary greatly due to festive seasons, bad weather conditions or any other situation

Whatsoever the reason of the price fluctuation, we will always honors the price at the point of sale.

Weight
The weight of the fish we sell on UmiHiko is gross weight. The weight of the fish delivered you will be roughly 15 to 20% less than the gross weight. (Weight of scales & guts removed)

UmiHiko reserves the right to supply goods with a weight difference. However, UmiHiko shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.

Fish
All the fish are imported from Hokaido, Japan.

All the fish sold on UmiHiko will have the scales & guts removed. In the event that the fish is too large & is unable to fit into the styrofoam box, UmiHiko reserves the right to cut the fish into pieces in order to fit into the styrofoam box.

Availability
We have central kitchen available in Kelana Jaya where we keep all of our stock. All the products sold on Umihiko ready stock are subject to availability.

Payment
Payment will be done via ipay88 gateway.

Delivery Time
Most of the time we do our own transportation right away after the order being paid. This is only applied if the location is in within Kuala Lumpur or Selangor area.

However if the location happened to be outside from the Kuala Lumpur or Selangor, deliveries are carried out by our appointed third party logistic company. Delivery times are subject to change due to traffic, weather conditions & any other unforeseen circumstances. Please be patient as these conditions are out of the control of the appointed third party logistic company.

Delivery
UmiHiko reserves the right to deliver only to the main entrance of the delivery address. UmiHiko will not deliver to a different address than the address provided.

Whilst we make every effort to deliver all Customer goods in the agreed time, Umihiko will not be liable if it fails to do so in part or in full due to circumstances beyond its control.

Returns & Refunds
Our motto is ‘Live Life on Seafood’. To achieve our motto, we guarantee the freshness of our seafood. At the time of delivery if the seafood delivered to you is not fresh, let our delivery staff know & return that particular item to our delivery staff & he/she will not charge you for that item. In the event where you’ve paid for your order online, our delivery staff will refund you the price of the returned item.